[PT2021] Computer service when away from campus and warranty

[Dedrick, Gregory S]

Gang,

We've had some questions about servicing computers while away from campus. Please see below from Donald Flowers regarding the process.

When it comes to replacement (i.e. can't fix issue), it depends on warranty and Donald knows the details on this.

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In case student is away from Campus, they are to email me with what issue they are experiencing. After logging the case with they will decide whether to send a technician or send it to a repair depot.

Depending on the issue a Dell certified technician will come out their location and make the repairs. If repairs are not able to be made onsite, Dell will ship a return box to given address by the student. This address is also confirmed in the email to help reduce any mistakes from shipping. Upon receiving of return, there is instructions and a return label free of charge to the student to send to a Dell depot for repairs.

This depot location is set by Dell and we have no control over where it goes for repairs. Repairs length is considered on  numerous of factors. Upon completion of repairs Dell will ship the device back to the student at the same address.

During the whole process I will remind in contact with Dell and any other third party  members as well as the student.

Have a great evening.

Greg Dedrick, PT, ScD|Campbell University
Chair-Physical Therapy Program
Associate Professor
College of Pharmacy & Health Sciences
Board Certified Orthopedic Specialist
*:910 893-1758|Fax: 910 814-4951|*: dedrickg at campbell.edu<mailto:dedrickg at campbell.edu>
Tracey F. Smith Hall, room 118C
4150 US 421 South
Lillington, NC 27546

Mailing Address:
P.O. Box 1090
Buies Creek, NC 27506

[Physical TherapyCPHS Horizontal Align - Screen]
Like us: www.facebook.com/campbelldpt<http://www.facebook.com/campbelldpt>

The DPT Program at Campbell University is accredited by the Commission on Accreditation in Physical Therapy Education (CAPTE), 1111 North Fairfax Street, Alexandria, Virginia 22314; telephone: 703-706-3245; email: accreditation at apta.org; website: http://www.capteonline.org<http://www.capteonline.org/>. If needing to contact the program/institution directly, please call 910 893-1720.

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