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style="mso-bidi-font-weight: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"'>About
the Course <o:p></o:p></SPAN></B></P>
<P class=MsoNormal
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style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Times New Roman",serif; mso-fareast-font-family: "Times New Roman"'> <o:p></o:p></SPAN></P>
<P class=MsoNormal
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style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>This
Knowledge Management (KM) instructional class shows you how to actualize an
effective technique for gathering and utilizing informational resources, and
intellectual assets of the employees, for aiding organizational success. This
course develops the learning base of the organization by enhancing,
systematizing, retaining and making utilization of the scholarly assets of its
workers. Such scholarly assets are recognized as a vital aggressive edge and a
driver of viability for each association.</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
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style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Duration</SPAN></B><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
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style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>5
Days</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Course
Objectives</SPAN></B><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>•
Describe the concepts behind knowledge management</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>•
Build a rationale for KM in a company</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>•
Develop a KM implementation in a company</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>•
Examine the Do's and Don'ts of successful knowledge management</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>•
Identify the knowledge management paradigm</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>•
Interpret the knowledge management lifecycle</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>•
Learn about various knowledge management models</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt; LINE-HEIGHT: normal"><B><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Course
Content</SPAN></B><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt; LINE-HEIGHT: normal"><B><U><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Module
I: Understanding Knowledge Management</SPAN></U></B><U><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></U></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>a.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>A
brief history</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>b.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Applications
in the workplace</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>c.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>What
is knowledge</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>d.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>What
is knowledge management</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>e.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Data,
information, and knowledge</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>f.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>The
tacit mode</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt; LINE-HEIGHT: normal"><B><U><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Module
II: The Knowledge Management Life Cycle</SPAN></U></B><U><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></U></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>a.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Acquisition</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>b.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Integration</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>c.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Knowledge</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt; LINE-HEIGHT: normal"><B><U><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Module
III: Understanding episodes</SPAN></U></B><U><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></U></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>a.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>The
New Knowledge Management Paradigm</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>b.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Implications
and applications</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>c.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Paradigms
of the past</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>d.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>The
knowledge management end game</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>e.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>The
new paradigm</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt; LINE-HEIGHT: normal"><B><U><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Module
IV: Knowledge Management Models</SPAN></U></B><U><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></U></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>a.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Boisot
Model</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>b.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Kakabadse
Model</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>c.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>The
Nonaka and Takeuchi Model (SECI)</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>d.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Wiig
Model</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt; LINE-HEIGHT: normal"><B><U><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Module
V: Building a Knowledge Management Rationale</SPAN></U></B><U><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></U></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>a.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Building
a business case</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>b.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Finding
success stories</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>c.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>The
commodization/customization model</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>d.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Why
rationale is necessary</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt; LINE-HEIGHT: normal"><B><U><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Module
VI: Customizing Knowledge Management Definitions</SPAN></U></B><U><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></U></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>a.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Components
of a knowledge management definition</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>b.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Creating
a KMBOK</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>c.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Customizing
the components</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt; LINE-HEIGHT: normal"><B><U><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Module
VII: Implementing Knowledge Management in Your
Organization</SPAN></U></B><U><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></U></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>a.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>A
map for success</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>b.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Gathering
support</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>c.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Identifying
opportunities for revenue streams</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>d.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Key
knowledge management techniques</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>e.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>The
no-budget scenario</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt; LINE-HEIGHT: normal"><B><U><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Module
VIII: Tips for Success</SPAN></U></B><U><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></U></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>a.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>About
the chief knowledge officer</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>b.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Barriers
and helpers to success</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>c.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Knowledge
management skill checklist</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>d.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>The
hype curve</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>e.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>The
knowledge management imperative</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt; LINE-HEIGHT: normal"><B><U><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Module
IX: Advanced Topics</SPAN></U></B><U><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></U></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>a.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Absorptive
capacity</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>b.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Process
model types</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>c.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Rustiness</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; MARGIN: 0in 0in 7.5pt 0.75in; LINE-HEIGHT: normal; TEXT-INDENT: -0.25in"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>d.</SPAN><SPAN
style='FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'> </SPAN><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>The
knowledge management maturity model</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
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style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>Methodology</SPAN></B><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
<P class=MsoNormal
style="BACKGROUND: white; TEXT-ALIGN: justify; MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><SPAN
style='FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'>The
instructor led trainings are delivered using a blended learning approach and
comprises of presentations, guided sessions of practical exercise, web-based
tutorials and group work. Our facilitators are seasoned industry experts with
years of experience, working as professional and trainers in these
fields.</SPAN><SPAN
style='FONT-SIZE: 11.5pt; FONT-FAMILY: "Times New Roman",serif; COLOR: #666666; mso-fareast-font-family: "Times New Roman"'><o:p></o:p></SPAN></P>
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