<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<base target="_blank"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
        {font-family:"Cambria Math";
        panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
        {font-family:Calibri;
        panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
        {font-family:"Open Sans";}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
        {margin:0in;
        font-size:11.0pt;
        font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
        {mso-style-priority:99;
        color:blue;
        text-decoration:underline;}
span.EmailStyle19
        {mso-style-type:personal-reply;
        font-family:"Calibri",sans-serif;
        color:windowtext;}
.MsoChpDefault
        {mso-style-type:export-only;
        font-size:10.0pt;}
@page WordSection1
        {size:8.5in 11.0in;
        margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
        {page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body bgcolor="#F1F1F1" lang="EN-US" link="blue" vlink="black" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal">All,<o:p></o:p></p>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<p class="MsoNormal">Some of you may have been receiving errors for one note/login today. IT is aware. See their message below.
<o:p></o:p></p>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<p class="MsoNormal">Rachel <o:p></o:p></p>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Toscano, Charles &lt;toscanoc@campbell.edu&gt; <br>
<b>Sent:</b> Tuesday, August 31, 2021 2:26 PM<br>
<b>To:</b> Hupfeld, Lois &lt;hupfeld@campbell.edu&gt;; Olson, Stephanie M &lt;solson@campbell.edu&gt;; Dailey, Sheri M &lt;sdailey@campbell.edu&gt;; Stiltner, Kristen A. &lt;stiltnerk@campbell.edu&gt;; Tutterow, Rachel Wegman &lt;tutterow@campbell.edu&gt;; Ennis, Rachel F &lt;ennisr@campbell.edu&gt;<br>
<b>Cc:</b> Forbes, Richard A &lt;rforbes@campbell.edu&gt;; Clark, Jeffrey Y &lt;jclark@campbell.edu&gt;<br>
<b>Subject:</b> FW: [Campbell University IT Services Status] - New Incident - Office 365 OneNote notebook permission errors<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<p class="MsoNormal">Here is IT Status update…<o:p></o:p></p>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> <a href="mailto:do-not-reply@statushub.io">do-not-reply@statushub.io</a> &lt;<a href="mailto:do-not-reply@statushub.io">do-not-reply@statushub.io</a>&gt;
<br>
<b>Sent:</b> Tuesday, August 31, 2021 2:19 PM<br>
<b>To:</b> Toscano, Charles &lt;<a href="mailto:toscanoc@campbell.edu">toscanoc@campbell.edu</a>&gt;<br>
<b>Subject:</b> [Campbell University IT Services Status] - New Incident - Office 365 OneNote notebook permission errors<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:#F1F1F1;border-collapse:collapse">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="600" style="width:6.25in">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:15.0pt 0in 15.0pt 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:0in 22.5pt 0in 22.5pt">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://itstatus.campbell.edu/"><span style="color:black;text-decoration:none"><img border="0" width="250" height="50" style="width:2.6041in;height:.5208in" id="_x0000_i1026" src="https://statushub.s3.amazonaws.com/uploads/logo/file/1289/campbell-logo-250x50.png" alt="Campbell university it services status"></span></a><o:p></o:p></p>
</td>
</tr>
<tr>
<td style="padding:18.75pt 22.5pt 0in 22.5pt">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center;line-height:21.0pt">
<b><span style="font-size:18.0pt;font-family:&quot;Open Sans&quot;,sans-serif;color:black">New Incident Details
</span></b><span style="font-size:18.0pt"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p>&nbsp;</o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="600" style="width:6.25in">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="max-width:6.25in;background:white;border-collapse:collapse">
<tbody>
<tr>
<td style="padding:18.75pt 22.5pt 0in 22.5pt">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:18.0pt"><b><span style="font-size:13.5pt;font-family:&quot;Open Sans&quot;,sans-serif;color:black">Office 365 OneNote notebook permission errors - Investigating
</span></b><span style="font-size:13.5pt"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td style="padding:11.25pt 22.5pt 18.75pt 22.5pt">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:13.5pt"><span style="font-size:10.5pt;font-family:&quot;Open Sans&quot;,sans-serif;color:#666666">Incident start: 08/31/2021 02:09PM EDT
</span><span style="font-size:10.5pt"><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:13.5pt"><span style="font-size:10.5pt;font-family:&quot;Open Sans&quot;,sans-serif;color:black"><br>
Some students, faculty, and staff are reporting the following error when opening an Office365 Onenote notebook, &quot;You don't have permission to view or make changes to this notebook from (username). We'll sync again if your permissions are restored.&quot; This issue
 may be transient and it does not appear to impact all notebooks. <br>
<br>
IT Services is aware of the issue and is working to determine the root cause. </span>
<span style="font-size:10.5pt"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p>&nbsp;</o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="600" style="width:6.25in">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:1.5pt 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="max-width:6.25in;background:white;border-collapse:collapse">
<tbody>
<tr>
<td style="padding:18.75pt 22.5pt 0in 22.5pt">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:18.0pt"><b><span style="font-size:13.5pt;font-family:&quot;Open Sans&quot;,sans-serif;color:black">Services Affected
</span></b><span style="font-size:13.5pt"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td style="padding:11.25pt 22.5pt 0in 22.5pt">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td width="30" style="width:22.5pt;padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:13.5pt"><span style="font-size:10.5pt"><img border="0" width="13" height="13" style="width:.1354in;height:.1354in" id="_x0000_i1025" src="https://s3.amazonaws.com/statushub/mail/status-circles/degraded-performance.png" alt="•"></span><span style="font-size:10.5pt"><o:p></o:p></span></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:13.5pt"><span style="font-size:10.5pt;font-family:&quot;Open Sans&quot;,sans-serif;color:black">[Communication and Collaboration Services] Office 365
</span><span style="font-size:10.5pt"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td style="padding:18.75pt 22.5pt 18.75pt 22.5pt">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:13.5pt"><a href="https://itstatus.campbell.edu/incidents/304716"><span style="font-size:10.5pt;font-family:&quot;Open Sans&quot;,sans-serif;color:black">Visit the incident page</span></a><span style="font-size:10.5pt;font-family:&quot;Open Sans&quot;,sans-serif;color:black">
<br>
<br>
</span><a href="https://itstatus.campbell.edu/"><span style="font-size:10.5pt;font-family:&quot;Open Sans&quot;,sans-serif;color:black">Visit the Campbell University IT Services Status hub page</span></a><span style="font-size:10.5pt;font-family:&quot;Open Sans&quot;,sans-serif;color:black">
</span><span style="font-size:10.5pt"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p>&nbsp;</o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="600" style="width:6.25in">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:15.0pt 15.0pt 15.0pt 15.0pt">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="max-width:6.25in;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:5.25pt 0in 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center;line-height:12.0pt">
<a href="https://itstatus.campbell.edu/subscribers/a5dcc151eb945563f3a822598bdad22cac0c2c76/unsubscribe"><span style="font-size:9.0pt;font-family:&quot;Open Sans&quot;,sans-serif;color:#666666">Unsubscribe from these alerts</span></a><span style="font-size:9.0pt;font-family:&quot;Open Sans&quot;,sans-serif;color:#666666">
 or </span><a href="https://itstatus.campbell.edu/subscribers/a5dcc151eb945563f3a822598bdad22cac0c2c76/edit"><span style="font-size:9.0pt;font-family:&quot;Open Sans&quot;,sans-serif;color:#666666">Edit your subscription</span></a><span style="font-size:9.0pt;font-family:&quot;Open Sans&quot;,sans-serif;color:#666666">
</span><span style="font-size:9.0pt"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
</div>
</div>
</body>
</html>